Immigration
Passport validity
Do check to ensure that your passport has at least 6 months' validity, or arrange to apply for one in advance if you are planning to travel.
Passport application
You can apply for your passport online via the Immigration & Checkpoints Authority (ICA)'s eService, and save making a physical trip to the ICA building. Application for a passport is also possible by mailing the completed form to ICA via post, or dropping the form in the Deposit Boxes at ICA (situated on Levels 1, 2,or 3 or outside ICA Building). Passport application forms can be downloaded from the ICA website.
An acknowledgement card (pink card) will be mailed to you within 1 week from the date ICA receives your application. You will be notified by post or email to collect your passport once it is ready.
For more information regarding passport application procedures and fees that apply, click here.
Passport collection
You are encouraged to make an appointment on the ICA website passport collection. A long waiting time may be expected if you did not make an appointment. You are advised to come on time on the day of the appointment to be served promptly.
For more information regarding passport collection procedures, click here.
Getting Started
Government Digital Services
Singapore Personal Access (SingPass)
Singapore Personal Access (or SingPass) allows you to transact with over 60 Government agencies online easily and securely.
Managed by the Government Technology Agency (GovTech), the SingPass system is continually enhanced to include an improved user interface, mobile-friendly features and stringent security measures to ensure users’ transactions accessed via the SingPass services remains protected. This includes implementing the 2-Factor Authentication (also known as 2FA) that involves a 2-step identity verification process for more secure logins.
2FA is required to perform transactions involving sensitive data, such as viewing CPF statements and filing taxes. You can choose to register for SingPass Mobile, OneKey Token, SMS 2FA, or a combination of these options.
Note: Only Singapore-registered mobile numbers can be used to register for SMS 2FA.
SingPass Mobile
Launched in October 2018, the SingPass Mobile app is a new 2FA mode that offers a more convenient and faster way to log in. To access a government digital service, users scan a QR code on the login page with SingPass Mobile’s QR code scanner, then verify their identity using their fingerprint or 6-digit passcode. For logins on a mobile device, tapping the QR code on the login page will launch SingPass Mobile automatically. Users will not need to enter long passwords or worry about misplacing their physical tokens.
If you have set up 2FA (SMS 2FA or OneKey token)
If you are residing (or travelling) overseas, we recommend that you download the SingPass Mobile app for fuss-free logins using your smartphone. You no longer have to wait for an SMS-OTP to be delivered to your registered mobile number or carry your physical token around.
SingPass Mobile is available for download from official app stores, i.e. App Store for iOS devices and Play Store for Android devices. For more information, refer to the Frequently Asked Questions, read the Instructional Guides, or check out www.SingPassMobile.sg .
If you have not set up 2FA
If you have not set up your 2FA, simply install the SingPass Mobile app and register for 2FA. A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal delays). Follow the instructions in the PIN mailer to complete the app setup, and you’re done!
Note: All SingPass correspondence will be sent to your mailing address registered with the Immigrations and Checkpoints Authority of Singapore (ICA).
OneKey Token
If you are still living in Singapore and prefer using a OneKey token, we recommend that you register for a SingPass account and set up your OneKey token one (1) month before you leave Singapore.
If you are a Singapore Citizen or Permanent Resident, click here for a step-by-step guide on how you can set up OneKey token. If you need a OneKey token urgently, visit Assurity Customer Care Centre in-person, with your original NRIC card.
If you are a FIN holder, visit Assurity Customer Care Centre in-person, with your original FIN card, to set up your OneKey token on-the-spot. For assistance, please contact Assurity Helpdesk at helpdesk@assurity.sg or +65 6566 3539.
Location of Assurity Customer Care Centre:
DUO Galleria
7 Fraser Street, #B3-22/23/24
Singapore 189356
Mon – Fri: 8:00am – 6:00pm
Sat: 8:00am – 2:00pm
Closed on Sundays and Public Holidays
Note:
1. To register for a SingPass account, it will take up to 5 working days (local address) / 10 working days (overseas address) for you to receive a mailer containing your SingPass password.
2. To register for OneKey token 2FA, it will take up to 7 working days (local address) / 10 working days (overseas address) for you to receive a 2FA PIN mailer and OneKey token separately.
Did you know?
More useful features will be introduced to the SingPass Mobile app progressively, so do update your app regularly!
Getting Started
NS Obligation
Exit Permit Requirements
Exit Permit requirements are necessary to ensure that National Service (NS)-liable males who reside overseas at a young age or have gone overseas to study will return to Singapore to fulfil their NS responsibilities.
Under the Enlistment Act (Chapter 93), all male Singapore citizens and Permanent Residents aged 13 years and above are required to comply with Exit Permit requirements. Please visit the CMPB website for more information.
Operationally Ready NSmen
If you are travelling overseas for more than 14 days but less than 6 months, you are required to notify MINDEF of your trip through the MINDEF Notification Centre (MNC). You are required to do so unless you have been exempted from NS, have phased into MINDEF Reserve, or reached the statutory age. You may submit your notification of overseas travel through the NS Portal or SMS.
If you are travelling and remaining overseas 6 months or longer in a single trip, you are required to apply for an Exit Permit. You are required to do so unless you have been exempted from NS or ave reached the statutory age. You may apply for your Exit Permit through the NS Portal.
If your trip is less than 1 year in duration and you have been scheduled for NS training during this period, you are required to obtain approval from your NS unit before applying for an Exit Permit. You are also required to first obtain approval from your NS unit if your trip is 1 year or longer and your NS training is scheduled within 6 months from the date of application for the Exit Permit.
Once the Exit Permit is approved, you must utilize it within 3 months from its effective date. Otherwise, you are required to cancel the Exit Permit within 7 days of this 3 month period.
Please be reminded to update the MINDEF of any changes in your personal particulars via the NS Portal at the "Update My Profile" page.
For more information on MNC and Exit Permit requirements, please visit the NS Portal.
Did You Know?
The Central Manpower Base (CMPB) website and the MINDEF website has more information and useful resources for pre-enlistees on preparing for NS!
